Terms & Conditions

1. Acceptance of Terms

By accessing, registering on, or using any service provided by my365 (hereinafter referred to as "the Platform," "we," "us," or "our"), you — the user ("Member," "you," or "your") — confirm that you have read, understood, and unconditionally agree to be bound by these Terms & Conditions, together with any supplementary policies referenced herein, including but not limited to our Privacy Policy and Responsible Gaming Policy.

If you do not agree with any part of these Terms & Conditions, you must immediately cease using my365 and all its associated services. Continued use of the Platform constitutes ongoing acceptance of the most current version of these Terms.

These Terms constitute a legally binding agreement between you and my365. They apply to all users of the Platform, including visitors who browse without registering, registered Members, and those making financial transactions on the site.

2. Eligibility

To register and use my365, you must satisfy all of the following conditions:

• You must be at least 21 years of age. my365 strictly enforces the minimum age requirement of 21 in accordance with Malaysian standards for online gaming participation.
• You must be a natural person with full legal capacity to enter into binding contracts under the laws applicable in your place of residence.
• You must not be accessing the Platform from a jurisdiction where online gambling is explicitly prohibited by local law. It is your sole responsibility to ensure compliance with the laws of your country or territory of residence.
• You must not be a current employee, contractor, director, or immediate family member of any employee of my365 or its affiliated companies, partners, or service providers.
• You must not have been previously excluded, banned, or self-excluded from my365 or any of its related platforms.

my365 reserves the right to request proof of age and identity at any time. Accounts found to have been opened by individuals who do not meet the eligibility criteria above will be immediately suspended and any outstanding balances may be forfeited in accordance with applicable regulations.

3. Account Registration

When registering for a my365 account, you agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

• One account per person: Each individual is permitted to hold only one active account. Opening multiple accounts — whether using the same or different personal details — constitutes a breach of these Terms and will result in immediate account suspension and forfeiture of any associated balances.
• Account security: You must choose a strong, unique password and must not share your account credentials with any third party. If you suspect unauthorised access to your account, you must notify our support team at [email protected] immediately.
• KYC verification: my365 operates a Know Your Customer (KYC) process. You may be required to submit valid identity documents — such as a Malaysian NRIC or passport — before withdrawals are processed. Failure to complete verification within the requested timeframe may result in account restrictions.
• Account accuracy: You must promptly update your account information if any details change. my365 will not be held liable for losses arising from outdated or inaccurate account information provided by the Member.

4. Deposits & Withdrawals

All financial transactions on my365 are processed in Malaysian Ringgit (MYR). We support a range of local payment methods, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, RHB, and Hong Leong Bank.

• Minimum deposit: The minimum deposit amount is RM 30, unless otherwise stated in a specific promotion.
• Withdrawal processing: Withdrawal requests are typically processed within one (1) to three (3) business days, subject to completion of KYC verification and any applicable bonus wagering requirements.
• Payment method consistency: Withdrawals must be made to the same payment method used for the corresponding deposit, where technically possible. my365 reserves the right to request additional verification before processing any withdrawal.
• Fees: my365 does not currently charge transaction fees on standard deposits or withdrawals. However, your payment provider may impose their own charges, for which my365 accepts no responsibility.
• Third-party payments: Deposits from payment methods not registered in your name are strictly prohibited. Any such deposit may be reversed, and the associated account may be suspended pending investigation.
• Currency: All bets, winnings, bonuses, and balances are denominated in MYR. Currency conversion is not supported at this time.

5. Bonuses & Promotions

my365 offers a variety of promotional bonuses, including welcome bonuses, reload bonuses, cashback offers, and free spins. All promotions are subject to the following general terms, unless the specific promotion states otherwise:

• Wagering requirements: Bonuses must be wagered a specified number of times (the "rollover" or "turnover" requirement) before any winnings derived from bonus funds can be withdrawn. Wagering requirements are stated on each individual promotion page.
• Validity period: All bonuses carry an expiry date. Bonus funds and any associated winnings that remain unwagered after the validity period will be forfeited automatically.
• Game restrictions: Certain games may contribute at a reduced rate — or not at all — towards meeting wagering requirements. Live casino and sports betting contributions may differ from slots contributions. Refer to each promotion's specific terms for details.
• One bonus at a time: Only one bonus may be active at any given time unless otherwise specified. Members must opt in to promotions before making the qualifying deposit, where applicable.
• Abuse of promotions: my365 reserves the right to withhold, void, or claw back bonus funds and associated winnings if there is evidence that a Member has attempted to abuse promotional offers, including through pattern betting, arbitrage strategies, or multi-accounting.
• Right to modify: my365 reserves the right to amend, suspend, or discontinue any promotion at any time with reasonable notice to Members.

6. Betting Rules

The following general betting rules apply to all wagering activities on my365, including sports betting, live casino, slots, and 4D lottery:

• Bet acceptance: All bets are subject to acceptance by my365. A bet is only confirmed once a unique bet reference number has been issued to the Member. Until confirmation is received, the bet is not valid.
• Errors and malfunctions: In the event of a technical error, system malfunction, or manifest pricing error, my365 reserves the right to void affected bets and return stakes to the Member's account. Winnings paid in error will be reclaimed.
• Minimum and maximum stakes: Minimum and maximum bet limits apply to all markets and games. These limits are displayed at the point of placing the wager and may change at my365's discretion.
• Result finality: The results of all games and sporting events, as determined and declared by my365, are final. Disputes must be raised within 72 hours of the relevant event's settlement.
• Live betting: my365 offers live in-play betting on selected sporting events including the Malaysia Super League, English Premier League, UEFA competitions, and more. Odds during live betting fluctuate in real time; it is the Member's responsibility to confirm the odds shown at the time of placement.

7. Prohibited Conduct

The following activities are strictly prohibited on my365. Engaging in any of these behaviours may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Providing false, misleading, or fraudulent information during registration or at any subsequent point.
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the Platform in a manner that provides an unfair advantage.
• Colluding with other players in poker, live dealer games, or any other competitive format offered on my365.
• Engaging in money laundering, match-fixing, or any other activity that is illegal under Malaysian law or the laws of any applicable jurisdiction.
• Attempting to exploit bugs, glitches, or errors in the Platform's software for financial gain.
• Reverse-engineering, decompiling, or otherwise attempting to access the source code of my365's software or systems.
• Harassment, abuse, or threatening behaviour directed towards my365 staff or other Members via any communication channel.
• Accessing or attempting to access another Member's account without authorisation.

8. Privacy & Data

my365 collects, processes, and stores personal data in accordance with our Privacy Policy, which forms part of these Terms & Conditions by reference. By registering on the Platform, you consent to the collection and use of your personal information as described therein.

We implement industry-standard security measures, including SSL/TLS encryption and secure data storage protocols, to protect your personal and financial information. However, no method of electronic transmission or storage is completely secure, and my365 cannot guarantee absolute security.

my365 will not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes without your explicit consent. We may share data with regulated service providers, payment processors, and regulatory bodies where required by law.

9. Intellectual Property

All content on the my365 Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software — is the property of my365 or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial use. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Platform without the express written permission of my365.

The my365 name, logo, and all related marks, designs, and slogans are trademarks of my365. Nothing in these Terms shall be construed as granting any licence or right to use any trademark without the prior written consent of my365.

10. Limitation of Liability

To the fullest extent permitted by applicable law, my365 and its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, goodwill, or other intangible losses — arising out of:

• Your access to or use of (or inability to access or use) the Platform;
• Any conduct or content of any third party on the Platform;
• Any content obtained from the Platform;
• Unauthorised access, use, or alteration of your transmissions or content;
• Interruptions, delays, or errors in the Platform's operation beyond our reasonable control.

my365's total aggregate liability to you for any claim arising under these Terms shall not exceed the total amount deposited by you into your my365 account in the 30 days preceding the event giving rise to the claim.

The Platform is provided on an "as is" and "as available" basis. my365 makes no warranties, express or implied, regarding the Platform's fitness for a particular purpose, accuracy, or uninterrupted availability.

11. Termination

my365 reserves the right to suspend, restrict, or permanently terminate your account and access to the Platform at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions or any supplementary policy;
• Suspected fraudulent, abusive, or illegal activity;
• Failure to complete KYC verification within a reasonable timeframe;
• Inactivity for a consecutive period exceeding 12 months, subject to any applicable dormant account policy;
• A request by a regulatory authority, law enforcement agency, or financial institution;
• Any other reason that my365 determines, in good faith, to be necessary to protect the integrity of the Platform or the interests of other Members.

Upon termination, any verified real-money balance remaining in your account (net of any applicable bonus forfeitures) will be returned to you via your registered payment method, subject to completion of identity verification. Balances under RM 10 may be subject to an administrative processing fee.

You may close your account at any time by contacting our support team at [email protected]. Voluntary account closure requests will be processed within five (5) business days.

12. Governing Law

These Terms & Conditions, and any disputes arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the jurisdiction in which my365 operates under its applicable licence. Both parties agree to submit to the exclusive jurisdiction of the competent courts in that jurisdiction for the resolution of any dispute not resolved by mutual agreement.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

13. Changes to These Terms

my365 reserves the right to revise, amend, or replace these Terms & Conditions at any time. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify registered Members via email or in-platform notification at least seven (7) days before the changes take effect.

Your continued use of the Platform following the effective date of any revised Terms constitutes your acceptance of those changes. If you do not agree with any updated Terms, you must stop using the Platform and may request account closure as described in Section 11.

We encourage you to review this page periodically to stay informed of any updates. The current version of the Terms will always be accessible at my365.lat/terms-conditions.

14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please reach out to our support team. We are available 24 hours a day, seven days a week, in English, Bahasa Melayu, and Mandarin.

• Email: [email protected]
• Live Chat: Available directly within your my365 account dashboard for the fastest response.
• Response Time: We aim to respond to all email enquiries within 24 hours.

For responsible gaming support, self-exclusion requests, or account closure, please visit our Responsible Gaming page or contact us directly via the channels above.