We believe gambling should always be fun — not a source of stress or financial hardship. At my365, we're committed to giving every Malaysian player the tools, knowledge, and support they need to keep things enjoyable and in control.
At my365, responsible gaming is not just a checkbox — it is woven into everything we do. From the moment you create an account to every session you spend on our platform, we actively work to ensure your experience remains safe, transparent, and well within your personal limits.
Gambling has always been part of entertainment culture across Malaysia — whether it is a friendly bet on the Malaysia Super League, a spin on your favourite slots game, or checking the latest 4D lottery results. We understand the excitement that comes with it. At the same time, we recognise that for a small number of players, gambling can transition from a leisure activity into something harder to manage. Our job is to help you spot that early and take action before it becomes a problem.
We employ a dedicated responsible gaming team that monitors unusual activity patterns across accounts. If we detect signs of problematic behaviour — such as significantly increased wagering frequency, rapid deposit escalation, or multiple failed self-exclusion attempts — our team will proactively reach out to the player. This is not about restricting your fun; it is about protecting you.
All tools described on this page are available free of charge to every registered my365 member. You do not need to explain yourself or justify your decision to use them. Simply head to your account settings or contact our 24/7 live chat support and our team will assist you promptly — in English, Bahasa Melayu, or Mandarin, whichever you are most comfortable with.
These features are built directly into your my365 account. Use any of them at any time — no waiting periods for most settings.
Set a daily, weekly, or monthly cap on how much you can deposit into your my365 account. Once set, the limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period so you cannot raise it on impulse.
Choose to receive on-screen reminders after a set duration — 30 minutes, 1 hour, or any custom interval you prefer. It is easy to lose track of time during a live casino session or a long sports betting night. We make sure you always know how long you have been playing.
Need a short break without fully closing your account? Activate a cooling-off period of 1 day, 7 days, or 30 days. During this window, you cannot place bets or make deposits. You can still access your account history and withdraw any remaining balance.
If you believe you need a longer break, self-exclusion lets you block yourself from my365 for a minimum of 6 months up to 5 years, or permanently. Once activated, exclusion cannot be reversed until the chosen period expires. This is our strongest and most effective responsible gaming tool.
A periodic pop-up that shows you your session duration and net win/loss figures in real time. Seeing the actual numbers on screen is a powerful and honest way to stay grounded — no surprises at the end of the night.
Sometimes you just need to talk. Our responsible gaming support team is available around the clock via live chat inside your account. Conversations are strictly confidential and handled by trained staff who genuinely want to help — not judge.
Problem gambling can affect anyone regardless of income, background, or experience level. Being aware of the early signs is the first step toward getting help.
If you recognise two or more of these signs in your own behaviour, we strongly encourage you to activate one of the responsible gaming tools in your my365 account, or reach out to our confidential support team immediately via live chat. You can also speak to someone you trust. Asking for help is a sign of strength, not weakness.
Whether you want a quick breather or a permanent break, my365 gives you the controls to make it happen instantly — no hassle, no judgment.
Access your my365 account at any time. All responsible gaming tools are located under Account Settings → Responsible Gaming. No need to contact support first unless you prefer to.
Select the option that fits your situation — a deposit limit, a cooling-off period, a reality check interval, or a full self-exclusion. Read the description carefully before confirming.
Most restrictions take effect immediately upon confirmation. Self-exclusion requires a final confirmation step to ensure you are making the decision with full intent. It cannot be undone before the period ends.
Once active, restrictions are enforced at the system level. You will not be able to bypass them by contacting support or creating a new account using the same identity details.
my365 enforces strict age verification for all new accounts. All members must be 21 years of age or older to register and play. We use independent verification processes and reserve the right to request supporting documents at any time. Any account found to belong to a minor will be permanently closed and any funds returned in accordance with applicable regulations. If you are aware of a minor attempting to use my365, please contact us immediately via live chat.
Responsible gaming and great entertainment go hand in hand at my365. Explore our sportsbook, casino games, and slots knowing that the tools to stay in control are always just a click away. Manage your account settings at any time, or speak to our team if you need guidance.